In today’s lightning-fast field service industry, where data serves as the lifeblood of operations, prioritizing safety and data security is no longer optional—it’s essential. Data security and safety are paramount concerns for businesses. In this blog, we’ll explore why safety and security are paramount, the common risks faced by technicians and customers, and how technology…
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Inclement weather is an inevitable challenge in every supply chain. Whether a heavy rainstorm or a snowstorm, adverse weather can lead to delivery delays and ultimately leave your customers dissatisfied. Business relationships may be at risk if these delays become a recurring issue. Supply chains have increasingly used route optimization software to predict and navigate…
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Fleet management software and telematics are powerful digital toolboxes. The logistical challenges, regulatory requirements, and the desire for cost savings demand a robust solution. Here’s a comprehensive breakdown of the fleet management software features and applications on the best platforms.
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In today’s competitive business environment, small businesses need every advantage they can get to drive growth and achieve success. Utility software offers cost-effective solutions that streamline operations and maximize efficiency. In this blog, we will explore the benefits of utility software for small businesses, highlighting how these tools can enhance productivity, reduce costs, and pave…
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A lot goes into selecting a vendor during the field service management software evaluation phase. While price is always a consideration, key aspects of functionality, security, ongoing support, and future updates can also sway decision-makers. One part of the puzzle is whether the vendor offers an on-premise solution versus one hosted in the cloud. There…
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There’s an old adage in business that applies to many different functional areas. A few encapsulate the meaning of the way that data entry does: Put good in, get good out. In computer science, the adage has a slight twist—garbage in, garbage out—and an acronym, GIGO. Whatever your phrase preference, the meaning is the same….
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With large swaths of employees aging into retirement, the field service industry is experiencing a tremendous change in its workforce. Over 70% of companies believe an aging workforce to be a threat to their field service operations. That exodus, paired with a refined focus on the bottom line has utilities searching for ways to do…
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Digital twin technology has gained steady attention from utilities in the past five years. The term “digital twin” has existed for over a decade, used mainly in highly technical engineering projects. So, what is a digital twin? The term applies to a variety of different simulation technologies, but “digital twins” primarily describes AI models of…
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Every good ship needs a capable captain, and the same can be said for field service management companies. Like a fleet of ships, many of these businesses command a large number of company vehicles. From the outside, this might seem straightforward, but zoom in on the fleet manager. It will be clear that this person…
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