Good inventions help someone do something more efficiently, faster, cheaper, or better. The best stories help someone simultaneously do all of the above. Emerging mobile technology and the internet have been the catalysts for many significant innovations over the last few decades. Field service management software probably doesn’t rank on the list of best inventions,…
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There’s no doubt that rising prices, both in regular gas and diesel, are slicing into companies’ margins. The good news is there are ways those same companies can help their own cause. Here are some actionable steps your company can take to become more efficient with fuel usage.
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One of the signature elements of a field service management company is having a mobile workforce. It’s the nature of the beast for businesses that dispatch their employees directly to customers’ homes, businesses, and job sites. With the advent of new technology, at least some of those tasks can now be completed from the comforts…
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When responding to an emergency, few age-old clichés are still as relevant as “time is of the essence.” Reports show that shaving just one minute off 911 response times could save 10,000 lives every year. And while the difference between life and death in humans is an extreme example of the importance of timely emergency response,…
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Many different variables can play a role in a field service manager’s journey toward improving customer service and reducing waste. But regardless of the path taken along that journey, the destination must include job completion to the satisfaction of the customer. In fact, research has shown that 90% of Americans use customer service as a…
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Given that the industry has “communications” in its name, one would expect telecommunications companies to be proficient at talking to customers. But the reality is that many telecom organizations, like other field service outfits, have gained a bad rap for not communicating to customers as early and often as they should. As a customer, how…
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What is Dynamic Routing vs. Static Route Planning? In the past, the only way for fleet managers to plan service routes was by manually plotting out destinations. Although it fails to account for variables like traffic, weather, and last-minute changes, static routing has been the status quo for many years. However, global positioning technology (GPS)…
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Of the 16 million new cars and light trucks sold annually in the U.S., nearly 20 percent are fleet vehicles. For the rental car companies, government agencies and private businesses who buy them, these vehicles are crucial for business operations. While businesses have long debated the financial merits of leasing versus buying vehicles, there are…
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Fleet management software and telematics are powerful digital toolboxes. Here’s a comprehensive breakdown of the fleet management software features and applications found in the best platforms.
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All monitored by you, in real time. Are you ready to take control?