Field service managers are in many ways the glue that holds utility companies together. They oversee and keep track of a company’s technicians, engineers, repairmen, and linemen, giving them daily direction and guidance. This large amount of responsibility is likely going to come with some challenges which we will discuss below. Addressing these three common…Read more
Key performance indicators (KPIs) are business metrics that provide raw quantitative data about your company’s performance. Unfortunately, too many field service professionals are leaving valuable insights on the table and making decisions based on inaccurate assumptions. What is a KPI? Without using KPIs to measure your company’s performance, it will be difficult to measure how well…Read more
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