The field service manager is in many ways the glue that holds utility companies together. They oversee and keep track of a company’s technicians, engineers, repairmen, and linemen, giving them daily direction and guidance. Related: Fleet Manager Skills That Make a Difference This large amount of responsibility is likely going to come with some challenges…
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Key performance indicators (KPIs) are business metrics that provide raw quantitative data about your company’s performance. Unfortunately, too many field service professionals are leaving valuable insights on the table and making decisions based on inaccurate assumptions. Without using KPIs to measure your company’s performance, it will be difficult to measure how well you’re fulfilling organizational…
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